Gerzen's Jewelry and Repair, located at 3532 S National Ave, Springfield, MO 65807, is a well-regarded jeweler specializing in engagement ring creation and repair services. With a commitment to quality craftsmanship and customer satisfaction, Gerzen's is recognized for its competitive pricing and prompt service. The store operates under the experienced ownership of John Gerzen, a graduate of Gem City College and an award-winning designer with expertise in hand engraving and stone setting since 1980.

The shop also features Laurie Crane, a gemologist and graduate of the Gemological Institute of America, who has been in practice since 1982. Customers appreciate the personal attention and professional service provided by the knowledgeable team at Gerzen's. They offer a full range of services, including custom jewelry design, appraisal services, and repairs completed on the premises.

Upon reviewing 122 customer reviews, it’s evident that the overall sentiment is overwhelmingly positive, with approximately 85% positive feedback, 10% neutral, and 5% negative.

For the positive sentiments, customers frequently highlight the friendly atmosphere, efficient service, and high-quality workmanship. Many commend the fast turnaround times for resizing and repair work, along with the competitive pricing, making it a top choice for those seeking engagement rings or repairs.

Conversely, some negative reviews express dissatisfaction regarding specific interactions, with a few customers mentioning delays or issues with the final results of repairs.

**Opening Hours:**
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:30 PM
- Sunday: Closed

**Staff Members:**
- John Gerzen
- Laurie Crane

Best Review: A customer expressed appreciation for the free jewelry inspection offered by John Gerzen, who provided a reasonable quote for resizing a ring. The work was completed promptly at an even lower cost than anticipated, highlighting the value of supporting a local business.

Worst Review: One individual reported disappointment due to the uneven resizing of their ring, which made it lopsided despite a good price.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.