Zales Jewelers, located in Greene County at 2825 S Glenstone Ave., Ste. 204, Springfield, MO 65804-3732, is a renowned destination for those seeking quality engagement rings and exceptional jewelry services. The store operates Monday through Saturday from 10:00 AM to 8:00 PM, Sunday from 12:00 PM to 6:00 PM, and customers can reach them at (417) 883-1817. Zales specializes in creating custom engagement rings, offering personalized services to help clients bring their unique visions to life. The staff, including well-regarded associates like Cindy, Stephen, and Austin, are often praised for their knowledge, customer service, and willingness to assist during the engagement ring selection process.

Potential clients should be aware of the mixed reviews concerning the overall customer experience. Many reviews highlight the attentive service provided, with customers appreciating the patience and expertise of the associates in facilitating their jewelry needs. However, there are also reports of long wait times and less satisfactory interactions, indicating that while many leave pleased with their purchases, some experience frustration during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 10%
Negative: 20%

Best Review:
Chris noted the exceptional service from a staff member named Jimmy, highlighting a positive experience that greatly influenced his decision to shop at Zales.

Worst Review:
Caleb expressed dissatisfaction with the customer service he received and reported unexpected costs related to jewelry repairs, indicating a lack of clear communication regarding pricing and service times.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------------|
| Saturday 10:00 AM - 8:00 PM |
| Sunday 12:00 PM - 6:00 PM |
| Monday 11:00 AM - 7:00 PM |
| Tuesday 11:00 AM - 7:00 PM |
| Wednesday 11:00 AM - 7:00 PM |
| Thursday 11:00 AM - 7:00 PM |
| Friday 10:00 AM - 8:00 PM |

Staff members mentioned: Cindy, Stephen, Austin.