Grader Jewelers, located at 217 Boston Post Road, Waterford, CT, is a notable family-owned jewelry store operating since 1962. Known for its exceptional engagement ring creation services, Grader Jewelers emphasizes quality craftsmanship and personalized customer experience. The store offers a diverse range of fine jewelry, including estate jewelry and repair services. Mark Grader currently leads the store, upholding a legacy of family values in service and quality.

With 43 reviews gathered for this overview, customer sentiments vary significantly. Many praise the store's friendly and knowledgeable staff, highlighting personalized assistance in selecting engagement rings. Positive reviews often commend the quality of jewelry and the welcoming atmosphere. However, there are some negative experiences reported, particularly regarding customer service challenges and responsiveness to inquiries.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 20%
Negative: 5%

**Opening Hours:**
- Monday: 9:30 AM - 5:30 PM
- Tuesday: 9:30 AM - 5:30 PM
- Wednesday: 9:30 AM - 5:30 PM
- Thursday: 9:30 AM - 7:00 PM
- Friday: 9:30 AM - 5:30 PM
- Saturday: 9:30 AM - 3:00 PM
- Sunday: Closed

**Staff Members Noted:**
- Mark Grader
- Andrea (Staff Member)

Best Review:
Gregg praised the helpful and knowledgeable staff at Grader Jewelers, particularly highlighting a custom engagement ring purchase experience over a decade ago, noting how the team went above and beyond to meet his needs.

Worst Review:
Rachael expressed disappointment with the rude demeanor of staff when seeking assistance for resizing a watch, finding the interactions unhelpful and dismissive when inquiring about potential services.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.