Zales Jewelers, situated at 850 Hartford Turnpike, Ste. R201, Waterford, CT 06385-4238, offers a variety of services focused on engagement ring creation and personalized jewelry solutions. The store is located in New London County and has extensive options for custom jewelry, including engagement rings, wedding bands, and personalized gifts. Customers will find a welcoming environment with knowledgeable staff ready to assist.

The reviews showcase a mix of experiences. Positive feedback highlights the attentive and helpful staff, with many customers appreciating the beautiful selection and customer service, particularly when it comes to engagement rings and customization. You will find remarks on the friendly atmosphere and the store's ability to help customers find the perfect piece. Conversely, negative reviews mention issues with repair services and customer service, particularly regarding delays and communication challenges.

Overall Sentiment from Online Customer Reviews:
Positive: 56%
Neutral: 15%
Negative: 29%

Opening Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM

Staff members include Robert and Morgan, who have been mentioned positively in reviews for their diligent customer service.

Best Review: Arthur noted the professionalism and helpfulness of the staff, recommending Zales for all jewelry needs.

Worst Review: Victoria expressed significant frustration over the incompetence of the staff during a simple watch battery change, criticizing their service and the condition of her watch upon return.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.