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82.5% Score | Kay Jewelers Crystal Mall, Waterford, CT

Kay Jewelers, located in the Crystal Mall at 850 Hartford Turnpike, Space 205, Waterford, CT, 06385-4238, operates within New London County and specializes in personalized engagement ring creation. The store offers a range of jewelry services including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers have reported a diligent staff who are consistently helpful and knowledgeable, providing a welcoming atmosphere that enhances the shopping experience.

The store is recognized for its strong commitment to customer service and offers a variety of engagement rings and wedding jewelry. Staff members, notably Jeannine and Luann, have been highlighted for their exceptional assistance throughout the creation process.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews often praise the amazing selection, friendly service, and knowledgeable staff, contributing to a positive shopping experience. However, some negative reviews mention issues with customer service and product defects, leading to mixed sentiments about certain transactions.

**Opening Hours:**

| Day | Hours |
|-----------|-----------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

**Staff Members:**
- Jeannine
- Luann

Best Review:
Cassandra commended the crew for their impressive knowledge and warm customer service, making the experience at Kay's particularly enjoyable.

Worst Review:
Megan expressed deep frustration over a defective custom ring that had numerous stone issues, ultimately recommending against purchasing from the store due to her experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 82.5%
Total Customer Feedback Reviewed: 109

We strive to provide a balanced perspective to help buyers make informed decisions. This review and rating are based on public data, customer feedback, and expert analysis. Willyou.net is not affiliated with the jeweler mentioned. Please verify details with the retailer before purchasing.
Read our full review of all Kay Jewelers locations here
Kay Jewelers Crystal Mall
Kay Jewelers Crystal Mall
82.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Crystal Mall

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