Kay Jewelers, located in the Crystal Mall at 850 Hartford Turnpike, Space 205, Waterford, CT, 06385-4238, operates within New London County and specializes in personalized engagement ring creation. The store offers a range of jewelry services including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers have reported a diligent staff who are consistently helpful and knowledgeable, providing a welcoming atmosphere that enhances the shopping experience.

The store is recognized for its strong commitment to customer service and offers a variety of engagement rings and wedding jewelry. Staff members, notably Jeannine and Luann, have been highlighted for their exceptional assistance throughout the creation process.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews often praise the amazing selection, friendly service, and knowledgeable staff, contributing to a positive shopping experience. However, some negative reviews mention issues with customer service and product defects, leading to mixed sentiments about certain transactions.

**Opening Hours:**

| Day | Hours |
|-----------|-----------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

**Staff Members:**
- Jeannine
- Luann

Best Review:
Cassandra commended the crew for their impressive knowledge and warm customer service, making the experience at Kay's particularly enjoyable.

Worst Review:
Megan expressed deep frustration over a defective custom ring that had numerous stone issues, ultimately recommending against purchasing from the store due to her experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.