Grogan Jewelers by Lon, located at 285 Cox Creek Parkway, Florence, AL 35630, stands out as a reputable choice for engagement ring creation and exceptional customer service. With a history that traces back to 1915, this family-owned jewelry store has built a strong tradition of quality craftsmanship and personalized service.

The store specializes in custom engagement rings, offering a variety of styles including classic, vintage, and modern designs. Customers appreciate the knowledgeable staff, who are dedicated to guiding them through the selection and design process. Owner Lon Brown, along with her team, ensures a welcoming atmosphere for clients seeking a piece of jewelry that represents their unique love story.

While many positive reviews highlight the friendly service and beautiful jewelry, some negative feedback points to challenges in the return policy and communication regarding order completion. The mix of opinions reflects a commitment to customer satisfaction amidst occasional service setbacks.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Highlight Reviews**
Best Review: Courtney praised the awesome prices and the friendly staff, emphasizing her satisfaction with the service.
Worst Review: Rice expressed disappointment over the rigid return policy, detailing a distressing experience when trying to return a watch after a family death.

Opening Hours:
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 7:00 PM
Sunday: Closed

Staff: Lon Brown



*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*