Kay Jewelers Florence Mall, Florence AL

Kay Jewelers, located at 367 Cox Creek Parkway, Florence, AL 35630, operates in Lauderdale County. This jewelry store is known for its extensive engagement ring collection and personalized customer service. With a helpful and knowledgeable staff, including praised team members like Ana and Lacy, customers can expect a positive experience while selecting the perfect ring. The store offers various services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and financing options.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 1:00 PM - 5:30 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Reviews from customers indicate a positive sentiment towards the service and engagement ring offerings at Kay Jewelers, with approximately 85% positive, 10% neutral, and 5% negative feedback.

Best Review: Layken commended the team at Kay Jewelers for their exceptional service during her ring purchase, highlighting Lacy's assistance with setting up payment plans and answering all her questions.

Worst Review: Erica expressed dissatisfaction with her experience, mentioning poor communication and a decline in quality compared to her previous visits.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.