Zales Jewelers in Florence, AL, located at 301 Cox Creek Pkwy., Ste. 1102, is celebrated for its exceptional service in crafting engagement rings. Known as America's diamond store since 1924, Zales prides itself on offering a stunning collection that caters to diverse tastes. The store's welcoming atmosphere and knowledgeable staff create a pleasant shopping experience, particularly for those seeking engagement rings. The team is dedicated to providing personalized service, ensuring that customers receive guidance tailored to their unique preferences.

Zales provides a range of services including custom jewelry creation, repairs, cleaning, and inspections. Customers often express appreciation for the thorough assistance they receive from sales associates, who are noted for being friendly and helpful throughout the buying process.

Operating hours for Zales Jewelers are as follows:

| Day | Hours |
|-----------|-----------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 1:00 PM - 5:30 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

The store has received a total of 146 reviews, with a general sentiment reflecting customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 7%
Negative: 3%

Positive reviews emphasize the professional and attentive service provided by staff members, with many customers praising the staff's expertise and friendliness. However, there are occasional criticisms related to product quality and repair timelines.

Best Review:
Kayla praised Zales for its amazing and personable service, highlighting the exceptional support provided by the staff.

Worst Review:
John expressed dissatisfaction with the lack of assistance after experiencing issues with his purchase, feeling neglected during the resolution process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include:
- Angelica
- Paige
- Beth
- Kristen
- Chris