Helzberg Diamonds Rockaway, NJ

Helzberg Diamonds, located at 301 Mount Hope Ave, Space 2054A, Rockaway, NJ 07866, is a jewelry store known for its diamond jewelry and engagement ring services. The store operates within Morris County, offering a variety of services that include custom engagement ring creation, jewelry repairs, and cleaning.

The staff at Helzberg Diamonds have received mixed reviews. Some customers appreciate the beautiful pieces and express satisfaction with their purchase experiences, highlighting the absence of high-pressure sales tactics. However, a notable number of reviews point out severe dissatisfaction with customer service, particularly regarding delays in ring repairs and poor communication. Negative experiences often involve customers feeling neglected or frustrated by unfulfilled promises.

Overall Sentiment from Online Customer Reviews:
Positive: 25%
Neutral: 10%
Negative: 65%

The majority of feedback indicates a significant level of dissatisfaction, particularly regarding the service aspect.

Best Review:
Chris noted the pleasant experience of purchasing a necklace and appreciated the lack of pressure from sales staff, indicating a positive impression of the service.

Worst Review:
Kristen described an exceptionally frustrating experience with engagement ring repairs, mentioning the store's failure to meet promised deadlines and a lack of satisfactory communication from the management.

Operating Hours:
- Monday: 10:00 AM - 9:30 PM
- Tuesday: 10:00 AM - 9:30 PM
- Wednesday: 10:00 AM - 9:30 PM
- Thursday: 10:00 AM - 9:30 PM
- Friday: 10:00 AM - 9:30 PM
- Saturday: 10:00 AM - 9:30 PM
- Sunday: 11:00 AM - 6:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.