Zales Jewelers, located in Rockaway Townsquare Mall at 301 Mount Hope Ave., #2054 A, Rockaway, NJ 07866-2130, is a prominent destination for those seeking exquisite engagement rings and exceptional jewelry services. The store is well-known for offering a variety of diamond and precious jewelry in various designer styles, ensuring a broad selection for customers. The expertise of the staff, including associates like Raymond and Katie, can guide couples in choosing or customizing their engagement rings.

Operating in Morris County, Zales Jewelers provides a range of services, including custom jewelry creation, jewelry and watch repair, cleaning, and inspections. They also accommodate in-store ordering and allow customers to pick up their online purchases at the store, adding convenience to the shopping experience. Customers can reach the store at (973) 361-4540.

In reviewing a total of 65 customer reviews, it becomes clear that sentiments vary significantly.

Overall Sentiment from Online Customer Reviews:
- Positive: 54%
- Neutral: 18%
- Negative: 28%

Many positive reviews highlight the friendly and knowledgeable staff, particularly praising their assistance in selecting the perfect engagement rings. Customers often note the variety and quality of jewelry offered. However, some negative feedback points to issues with customer service, such as long wait times, and complications with repairs.

Best Review:
A customer noted exceptional service from staff members, specifically praising their helpfulness and the extensive selection available when looking for engagement rings.

Worst Review:
Another review expressed frustration over poor communication and quality concerns, describing a negative experience regarding repairs and customer service in the store.

**Store Hours:**
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.