Hight & Randall Personal Jeweler, located at 3273 19th St NW, Suite 1, Rochester, MN 55901, is renowned for its exceptional engagement ring creation and outstanding customer service. With a team led by co-owners Barbara Hight-Randall and Randy Randall, this family-owned jewelry store has established a reputation for providing personalized experiences when crafting beautiful, custom engagement rings. The store specializes in vintage and contemporary styles, offering a diverse selection for various budgets. Customers appreciate the knowledgeable staff who take the time to explain the intricacies of gemstones and design possibilities, ensuring a delightful process from consultation to purchase.

Hight & Randall has received 57 reviews, with an overall positive sentiment from customers. Feedback indicates that about 90% reflect positivity towards the quality of service and the expertise of staff, while 10% express dissatisfaction primarily concerning individual experiences, such as estimates for purchasing jewelry.

Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%

**Highlight Reviews:**

Best Review:
Linda Armstrong commended the professional and personal service she received when bringing in estate jewelry, emphasizing her satisfaction with the staff's knowledge and friendly demeanor.

Worst Review:
Sue Crawford noted her disappointment with an estimate provided for her jewelry and the perception that it did not meet her expectations compared to other buyers in town.

**Staff Members:**
- Barbara Hight-Randall
- Randy Randall

**Opening Hours:**

| Day | Hours |
|-----------|---------------------|
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 2:00 PM |
| Sunday | Closed |
| Monday | Closed |

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.