Zales Jewelers - Apache Mall Shopping Center Rochester MN

Zales Jewelers, located at 240 Apache Mall, Rochester, MN 55902, operates in Olmsted County and offers a wide selection of engagement rings along with a full range of jewelry services. With a phone number of (507) 285-5320, Zales has been recognized as a go-to destination for customers seeking quality jewelry and exceptional service.

The staff at this location is frequently commended for their attentive and knowledgeable service. Numerous reviews highlight the skills of employees such as Lan and Katie, who are noted for their customer-friendly attitudes and ability to assist with jewelry selection and care, particularly in engagement ring creation. Many customers appreciate the helpfulness of the team, indicating a dedication to ensuring a positive shopping experience.

However, there are mixed sentiments as some customers have expressed frustrations about the responsiveness of staff during busy periods, particularly in instances of returns or when assistance is needed. Despite some negative experiences, the overall service at Zales Jewelers seems to maintain a solid foundation of customer support and quality.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review:
A customer named Finn praised the exceptional service provided by Katie, describing her as fantastic and noting that her bright attitude contributed to a pleasant shopping experience for both him and his mother.

Worst Review:
Dylan expressed frustration over his experience, calling the service extremely rude and unprofessional, highlighting a poor interaction that detracted from what should have been a positive shopping trip.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

Staff Members:
- Lan
- Katie