Kay Jewelers, located at 307 Apache Mall, Rochester, MN 55902, is a premier jewelry store specializing in engagement ring creation and exceptional customer service. With a commitment to quality and craftsmanship, Kay Jewelers offers a wide range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The knowledgeable staff, including recognized team members like Cathy and Cheri, are dedicated to ensuring a satisfying shopping experience for their customers.

Operating in Olmsted County, Kay Jewelers is open during the following hours:

| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
From a total of 67 reviews, the sentiment is as follows: 65% positive, 20% neutral, and 15% negative. Overall, customers generally praise the attentive staff and quality of the engagement rings while some express dissatisfaction with service issues.

Best Review: A customer named Jillian commended the store for its phenomenal service throughout her engagement ring purchase, emphasizing the quality and customer care from the staff.

Worst Review: A reviewer named Jaime expressed frustration over unprofessional service when dealing with a broken necklace repair, indicating a lack of responsiveness that led to a negative experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.