Rogers & Hollands Jewelers, located at 333 Apache Mall, Rochester, MN 55902, is a well-established jeweler known for its exceptional engagement ring creation services. The store operates in Olmsted County and is recognized for its wide selection of wedding bands, engagement rings, and fine jewelry, making it a go-to destination for couples planning their special day. Customers have praised the skilled staff for their personalized service, helping couples select and customize their ideal rings.
The store is open Monday to Saturday from 11:00 AM to 7:00 PM, Friday and Saturday until 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. The phone number for inquiries is (507) 252-5800.
Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at 75%, with many customers highlighting friendly service and a wide selection of products. Neutral reviews account for 15%, focusing on average experiences without significant complaints. Negative sentiment is at 10%, mainly regarding customer service inconsistencies and product issues.
Best Review:
Molly commends the customer service at Rogers & Hollands, appreciating the attentive and helpful nature of the staff during her visit.
Worst Review:
Joseph's experience was disappointing as he faced multiple issues with a custom order, leading to a cancellation and refund after receiving the wrong items several times.
Hours of Operation:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Staff Members:
- Jessica Yim (Manager)
- Kim
- Shannon
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 120