Houston Jewelers, located at 14019 Ventura Blvd, Sherman Oaks, CA 91423, is nestled in the heart of the Sherman Oaks community, bringing a legacy of jewelry craftsmanship since 1946. This family-owned shop specializes in engagement rings and offers a range of services including jewelry repair and appraisals. With a welcoming environment, the owner Richard and his team are known for their personalized service, guiding customers through the entire ring design process to create something truly special.

However, the store's reputation has come under scrutiny. While many customers appreciate the friendly approach and the quality of the work, a significant portion of reviews expresses concern over service consistency, and several reports allege issues related to jewelry consignment. Overall, approximately 70% of customers report satisfaction with their experiences, with 20% having mixed feelings and 10% sharing negative experiences.

Opening Hours:

Monday: Closed
Tuesday: Closed
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: Victoria praised Houston Jewelers for their excellent service and quick turnaround, noting the team’s dedication to restoring her wedding band to its former shine.

Worst Review: Gary expressed frustration over unfulfilled promises regarding his estate jewelry, feeling that the owner's lack of communication left him dissatisfied and unresolved.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.