Zales Jewelers, located at 14006 Riverside Drive, Suite 248, Sherman Oaks, CA 91423, offers a wide range of jewelry services, specializing in engagement ring creation. Customers can find an attentive staff dedicated to assisting in the selection and customization of the perfect engagement ring, along with other fine jewelry options. The store is situated in Westfield Fashion Square and is known for a welcoming environment where staff guide clients through the jewelry selection process.

With a total of 29 reviews, Zales has shown various sentiments from its clientele.

Overall Sentiment from Online Customer Reviews:
The general atmosphere of customer responses reflects a fairly positive sentiment, with approximately 68% of reviews showcasing a positive experience, 24% neutral sentiments, and 8% expressing negative views.

**Positive Reviews Highlight:**
Numerous customers praise the staff for their excellent customer service, particularly highlighting Muna and Polly for their helpfulness and attentiveness, often assisting customers with well-informed advice.

**Negative Reviews Highlight:**
Some customers expressed dissatisfaction with issues like incorrect ring sizing and experiences with customer service that felt unprofessional, specifically mentioning instances of rude interactions and unresolved issues.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff mentioned include Muna and Polly.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.