Howards, Macon, GA

Howard's Pawn & Jewelry, located at 3171 Mercer University Dr, Macon, GA 31204, specializes in a variety of services, particularly engagement ring creation. With a focus on personalized service, the establishment is noted for its extensive selection of new and used jewelry, as well as firearms. Customers have recognized the knowledgeable and friendly staff, including the owner Howard and his son Nathan, who make a concerted effort to remember returning patrons and personalize their experience.

Operating hours are Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 9:00 AM to 4:00 PM, with Sunday being closed. The store operates in Bibb County, providing services that cater to a range of customer needs, including jewelry repairs, custom orders, and fair trade offers on gold or silver items.

Overall, the store has garnered a total of 726 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Positive reviews often highlight the exceptional customer service, fair pricing, and quality of products offered, especially for guns and jewelry. Customers frequently commend the staff for their welcoming demeanor, professionalism, and ability to create a family-like environment.

Negative feedback occasionally stems from specific incidents where customers felt they received poor service, such as missed communications regarding product availability or issues with background checks affecting their purchases.

Best Review:
John mentioned that over the years, Howard and Nathan have facilitated various purchases, from guns to diamond jewelry, always providing excellent service and fair prices. He emphasized how they're not just salespeople but rather friendly folks who genuinely care about their customers.

Worst Review:
Troy shared his frustration from a visit where he drove 60 miles only to discover that the gun he wanted was not as advertised. After dealing with a background check issue and finding that the promised product had been sold, he expressed disappointment in the service provided, indicating he might not return.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: 9:00 AM - 6:00 PM
- Tuesday: 9:00 AM - 6:00 PM
- Wednesday: 9:00 AM - 6:00 PM
- Thursday: 9:00 AM - 6:00 PM
- Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 4:00 PM
- Sunday: Closed

**Staff:**
- Howard
- Nathan