Kay Jewelers Shoppes At River Crossing, Macon, GA

Kay Jewelers in Macon, GA, located at 5080 Riverside Dr., Ste. 212, offers a well-rounded selection and exceptional service for those looking to create the perfect engagement ring. The store is noted for its experienced staff, including highly praised associates like April and Sabrina, who provide personalized guidance throughout the engagement ring selection process. Customers have highlighted the store's extensive collection of rings and accessories, making it a go-to destination for couples.

Operating hours for Kay Jewelers are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

The store has accumulated a total of 99 reviews, presenting a balanced view of customer sentiment regarding their service.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Positive reviews often mention the friendly and knowledgeable staff, particularly in relation to providing good service during the engagement ring selection process. Many customers appreciate the atmosphere of personalized service and the wide variety of jewelry options available.

Negative reviews indicate frustrations concerning customer service inconsistencies and communication issues, particularly regarding pricing and wait times for repairs.

Best Review: A customer commended the staff for offering outstanding assistance throughout the selection of wedding bands, highlighting a specific consultant who was knowledgeable and patient.

Worst Review: A customer expressed dissatisfaction with the service, stating that their experience was marred by unhelpful staff and a lack of clear communication about product availability and pricing.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned: April, Sabrina.