REEDS Jewelers, located at 5080 Riverside Drive Suite 112, Macon, GA 31210, is a highly regarded destination for those seeking to create beautiful engagement rings. With over 75 years of experience, this family-owned jeweler provides a comprehensive range of services including ring resizing, jewelry cleaning, repair, and custom jewelry design. Customers have recognized the knowledgeable and helpful staff, notably Richard Bolin and Stephanie, for their exceptional customer service. However, there are occasional concerns regarding custom orders and pricing.
The store operates in Bibb County and welcomes walk-ins. Their hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
Customers have left a total of 189 reviews for REEDS Jewelers.
Overall Sentiment from Online Customer Reviews:
Approximately 80% of reviews are positive, reflecting satisfaction with the staff's assistance and the quality of products. Around 10% of reviews are neutral, mainly discussing general service experiences. The remaining 10% express negative sentiments, chiefly regarding custom orders and customer service experiences.
Best Review:
A customer praised Richard for his attentive service while helping them find the perfect engagement ring, emphasizing his responsiveness and insight.
Worst Review:
Another customer expressed disappointment over the quality of a custom order, comparing the finished product unfavorably to less premium jewelry.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 191