Husar's House of Fine Diamonds is located at 131 N Main St, West Bend, WI 53095, and operates in Washington County. They can be reached at (262) 334-3453. Known as Wisconsin's largest independent jeweler, they specialize in creating beautiful engagement rings and offer a vast selection of high-quality jewelry. The store is dedicated to exceptional customer service, with a team focused on guiding clients through the engagement ring selection process. Husar's provides exclusive designs and hand-selected diamonds, offering a personalized experience for those looking for the perfect ring.
Positive reviews highlight the knowledgeable staff and a welcoming atmosphere, with several customers praising the wide selection of unique pieces and the exceptional service received during the engagement ring buying process. Customers have reported feeling comfortable discussing their options and appreciated the personalized approach taken by the employees, particularly mentioning both Mary Husar and the sales professionals Angela and Lori for their expertise and friendliness.
However, some negative reviews have pointed out issues with product quality and follow-up service, specifically mentioning multiple returns for repairs and dissatisfaction regarding customer service response times in certain instances.
Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 15%
Negative: 13%
**Best Review:** A customer named Jess from Milwaukee applauded the great communication and exceptional customer service received after a minor issue with her engagement ring. The team effectively addressed her concern, demonstrating their commitment to customer satisfaction and ensuring the ring looked brand new upon her return.
**Worst Review:** Nick from West Bend expressed frustration over repeated issues with his wife's engagement ring, noting several returns required for the same prong problems. He ultimately felt let down by the store after spending a significant amount on what he believed should be a quality product.
**Opening Hours:**
- Monday: 9:00 AM - 4:00 PM
- Tuesday: 9:00 AM - 4:00 PM
- Wednesday: Closed
- Thursday: 9:00 AM - 4:00 PM
- Friday: 9:00 AM - 4:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed
**Staff Members:**
- Mary Husar
- Angela
- Lori
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 79.5%
Total Customer Feedback Reviewed: 214
Store Phone Number: 2623343453