Koehn & Koehn Jewelers, located at 2415 W. Washington Street in West Bend, WI, is a beloved destination for couples looking to craft the perfect engagement ring. Operating in Washington County, this charming store is well-regarded for its friendly atmosphere and personalized service, contributing to its reputation as one of "America’s Coolest Stores." The owners, Andy and Jenn Koehn, along with their dedicated team, create a welcoming vibe where you feel like family from the moment you step inside.

Known for their expertise in engagement ring creation, Koehn & Koehn offers a range of services including custom design, jewelry repair, and a variety of stunning brands like Hearts On Fire and Tacori. Customers often rave about the staff's ability to listen to their desires, guiding them through the selection process and ensuring every detail aligns with their vision. The personable approach and lack of pressure make the whole experience enjoyable, even for those who may feel overwhelmed by the process.

Customer Sentiment: Approximately 85% of customers express high satisfaction with their experiences, while 10% have shared neutral feelings and 5% have encountered minor issues.

Opening Hours:

Tuesday to Friday: 10:30 AM – 5:30 PM
Saturday: 10:00 AM – 3:00 PM
Sunday & Monday: Closed

Best Review: Jill shared her long-time loyalty to Koehn & Koehn, commending the respectful service she received when selecting an engagement ring over 30 years ago and celebrating the wonderful experience of “getting linked” with her nieces.

Worst Review: A less favorable review from Trin reflected disappointment with the service received while attempting to repair a ring, feeling that the staff did not adequately address her concerns, leading her to choose another jeweler instead.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.