J & S Jewelry, located at 406 Lincoln Avenue, Saugus, MA 01906, is a distinguished jewelery store serving customers in the North Shore area since 1979. With a focus on engagement ring creation, they provide personalized jewelry design services tailored to individual needs. Customers can find a wide selection of diamond jewelry, colored stones, rings, and unique custom pieces. The jewelry store also offers repair services, watch repair, and extensive appraisals.

J & S Jewelry enjoys a solid reputation, reflected in their 16 Google reviews, maintaining a positive sentiment among patrons. Reviews highlight the exceptional customer service and commitment of the staff, who treat customers like family. Positive feedback emphasizes the helpfulness and expertise of the staff, particularly in creating beautiful engagement rings and ensuring customer satisfaction.

However, a few customers expressed dissatisfaction regarding certain aspects of their service, pointing out areas for improvement in specific experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 10%
Negative: 0%

Opening Hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned in reviews include the owner, Sam, who is noted for her outstanding customer interactions and willingness to help clients find the perfect piece.

Best Review:
H Silva praised the store for its helpful staff, great prices, and excellent customer service, indicating that the overall experience was very rewarding.

Worst Review:
There were no significant negative reviews highlighted in the feedback gathered.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.