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Kay Jewelers, located at 1201 Broadway, E240, Saugus, MA 01906-4274, is an established jewelry store specializing in engagement ring creation and a variety of jewelry services. With a phone number of (781) 231-5118, the store operates in Essex County and is well-regarded for its personalized customer service. It offers a broad range of jewelry options, including wedding and engagement rings, custom orders, and jewelry repair services.
The staff at this location, including the new manager and associates like Ben and Kevin, have been highlighted for their exceptional service, knowledge, and support, making the process of selecting an engagement ring less daunting for many customers. Positive reviews emphasize the staff's patience and ability to guide customers through the options available, ensuring they find the perfect piece for their needs. However, some negative feedback has surfaced regarding product quality, particularly concerning durability and issues with repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 73%
Neutral: 15%
Negative: 12%
Positive sentiment stems from consistent praise for the staff's attentiveness and helpfulness, while negative sentiment revolves around concerns over product quality and repair issues.
Best Review:
Kimone mentioned the attentive service provided by Kevin, who listened carefully to customers' preferences and guided them through all available options.
Worst Review:
Benjamin expressed dissatisfaction regarding the quality of the engagement ring, noting that multiple stones had fallen out shortly after purchase, indicating concerns about durability.
**Operating Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff Members Mentioned:
- Ben
- Kevin
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80.5%
Total Customer Feedback Reviewed: 85
Store Phone Number: (860) 313-0516
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