Zales Jewelers in Saugus, located at 1201 Broadway W119, Saugus, MA 01906, is a prominent jewelry store with a strong reputation for their engagement ring creation services. This location has garnered a mixed response from customers, with a total of 76 reviews reviewed for this overview.

The staff are noted for being knowledgeable and attentive, often going above and beyond to assist customers in selecting the perfect piece for their special moments. Customer interactions highlight the exceptional service from various associates, including Tommy, who is particularly praised for addressing customer concerns with understanding and efficiency. The store offers a variety of services, including custom jewelry design, jewelry repair, and cleaning and inspection services.

However, some reviews express dissatisfaction with the customer service, particularly regarding issues with product repairs and warranty claims. Customers have noted delays in receiving items and a lack of effective communication from the management.

Overall Sentiment from Online Customer Reviews:
Positive: 63%
Neutral: 20%
Negative: 17%

Best Review: A customer highlighted how attentive and friendly the staff were during their engagement ring selection, particularly singling out Tommy for his excellent customer service.

Worst Review: Another reviewer expressed frustration with repeated issues regarding a ring repair, noting significant delays and a lack of compensation for their inconvenience.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Members:
- Tommy (Manager)
- Various unnamed associates

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.