JWR Jewelers is a well-established jewelry store specializing in the creation of exquisite engagement rings and exceptional customer service. Located in Athens, GA, specifically at 196 Alps Rd #25, this jewelers has built a reputation since 1993 for providing personalized services that cater to every customer's unique needs. The experienced staff, led by knowledgeable professionals like Tony and Gil, are committed to guiding you through the engagement ring selection process, whether it's customizing a design or choosing the perfect diamond.

With over 441 reviews analyzed, JWR Jewelers has a mixed yet promising overall sentiment from customers. The reviews reflect a strong positive sentiment of approximately 68%, a neutral sentiment around 20%, and a negative sentiment of about 12%.

Positive reviews highlight the staff’s expertise, warm customer service, and the store’s high-quality jewelry. Customers express appreciation for the detailed attention given to their requests, especially in the engagement ring creation process. However, some negative feedback points to poor customer service experiences, indicating instances where customers felt neglected or undervalued during their visits.

**Opening Hours:**
- Monday - Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

**Staff:**
- Tony
- Gil

Best Review:
Claire praised JWR Jewelers for always providing excellent customer service, highlighting how the staff helps her find gifts that align with her budget, making her visits rewarding.

Worst Review:
Shainu described a negative experience when attempting to exchange a Pandora bracelet, noting the staff's unhelpful attitude during the process, which left him feeling dissatisfied.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.