Jenni K Jewelry, located at 727 Red Banks Rd, Greenville, NC, specializes in creating fine handcrafted jewelry, with a particular focus on engagement rings. This charming store, run by Jenni and her talented staff, ensures each piece is distinct and tailored to meet the personal style of every customer. The artisans at Jenni K work with various metals, including sterling silver, gold-filled, and 14K gold, allowing for a bespoke engagement ring experience that combines quality and artistry.
Customers have praised the warm atmosphere and helpfulness of the staff, highlighting the individualized attention given during the selection and design process. However, some customer feedback has mentioned issues with customer service perception, specifically regarding the attention paid during busy periods and concerns about wish-list items not being available.
Overall, the feedback from online reviews is predominantly positive, capturing the essence of customer satisfaction along with room for improvement. The overall sentiment from online customer reviews is as follows:
Positive: 70%
Neutral: 20%
Negative: 10%
Best Review: A customer expressed admiration for the unique jewelry and the staff's commitment to ensuring a wonderful shopping experience, praising their dedication to handcrafted quality.
Worst Review: Another reviewer noted a disappointment with the inconsistency of customer service, sharing frustrations about staff availability during peak times and challenges in finding specific pieces they were interested in.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: Closed
Staff Members: Jenni K.
Positivity Score: 80%
Total Customer Feedback Reviewed: 40