Kay Jewelers, located at 714 Greenville Blvd SE, Greenville, NC 27858, is a prominent jewelry store renowned for its exceptional engagement ring creation services. The store possesses a strong reputation, featuring an array of styles and options to suit various customer preferences. Customers appreciate the knowledgeable staff, including Wanda and Dylan, who are praised for their attentive service and ability to accommodate unique requests.

Operating in Pitt County, the store not only offers a wide selection of engagement rings but also provides maintenance and repair services, custom orders, and diamond upgrades. The atmosphere is welcoming, making it a popular choice for couples looking for personalized jewelry solutions.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Customer Reviews Sentiment:
Overall Sentiment from Online Customer Reviews: Positive feedback is predominant, receiving a score of 75% positive, 15% neutral, and 10% negative.

Positive reviews indicate satisfaction with the staff's assistance and the quality of service provided for engagement ring purchases. Customers frequently express gratitude for the patience and personalized attention received during their shopping experience.

Negative reviews highlight some issues regarding customer service inconsistencies, with a few customers reporting less than satisfactory experiences, including feeling overlooked or having issues with repairs.

Best Review:
Laura commended the staff's attentive service and how effectively they guided her through the selection of earrings for her daughter. She noted the pleasant atmosphere and helpful suggestions made by the sales associate.

Worst Review:
A review by Christina highlighted frustration regarding a purchase and repair issue, stating that the service provided did not meet her expectations, specifically mentioning dissatisfaction with the warranty coverage on a jewelry piece.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Wanda, Dylan.