Jewelry by Design, located at 590 N Dean Rd, Auburn, AL 36830, is renowned for its engagement ring creation and personalized customer service. The store is owned and operated by Master Jeweler Mark Nelson, who, along with his experienced team, offers a wide range of fine jewelry services, including custom designs, ring resizing, and jewelry repair. The establishment is proud to be a family-owned business since 1995, focusing on creating unique, one-of-a-kind pieces directly in-store.

Customer reviews depict a mixed sentiment toward the store, reflecting both commendations and criticisms regarding quality and service. A total of 117 reviews were analyzed, revealing complexities in customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 20%
- Negative: 30%

Positive reviews often highlight the exceptional creativity and attention to detail present in the custom engagement rings. Customers appreciate the hands-on approach of the staff and the overall pleasant atmosphere that the store offers.

Conversely, negative feedback frequently addresses concerns about poor communication, unexpected charges, and occasional issues with craftsmanship. Customers have reported dissatisfaction with service consistency and the responsiveness of the staff.

Best Review:
Donna praised Jewelry by Design for their unique engagement ring designs, noting that the staff was incredibly helpful and attentive, ensuring a smooth and enjoyable experience.

Worst Review:
Alex expressed deep displeasure with the services, reporting multiple issues with resizing his custom engagement ring, including rude interactions with staff and dissatisfaction with the final product compared to what was originally requested.

Opening Hours:
- Monday: 10 AM - 6 PM
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed

Staff Members: Mark Nelson

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.