Kay Jewelers, located in the Auburn Mall at 1627 Opelika Rd, Auburn, AL 36830, offers a wide variety of services, particularly in engagement ring creation and personalized jewelry options. The store is known for its commitment to customer satisfaction and a diverse selection that includes diamonds, gold, and other fine jewelry. With a reputation built since its establishment in 1916, Kay Jewelers aims to provide a superior shopping experience supported by knowledgeable staff.

Customers praise the helpful and patient staff, particularly mentioning positive interactions with employees such as Sierra and Carlos, who are recognized for their excellent customer service skills. The shop provides engagement rings, wedding bands, and custom orders to ensure that each piece is unique to the buyer's specifications. Additionally, the store offers jewelry maintenance, repair services, and financing options.

However, some reviews highlight concerns regarding customer service inconsistencies. While many customers leave satisfied with their purchases, there have been reports of rude interactions and long wait times during busy periods. Overall, it appears that the staff's attentiveness can vary, influencing customer experiences.

Operating in Lee County, Kay Jewelers is open:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Phone: (334) 887-3500

Overall Sentiment from Online Customer Reviews:
Positive: 57%
Neutral: 20%
Negative: 23%

Best Review: Maurice noted the store's extensive selection, praising the quality and pricing of the jewelry.

Worst Review: Matthew expressed frustration with the service he received, feeling ignored in favor of other customers.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.