Kay Jewelers, located at 3437 Masonic Dr., Ste. 1190, Alexandria, LA 71301, operates in Rapides County and specializes in engagement ring creation along with a variety of fine jewelry and repair services. With a comprehensive selection of engagement rings, wedding bands, and other jewelry items, Kay Jewelers aims to provide a superior shopping experience for its customers. The staff has been noted for their helpfulness and knowledge, particularly with creating personalized engagement rings.

Operating hours are as follows:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

The reviews for Kay Jewelers reflect a mixed sentiment. Overall, there are 63 customer reviews analyzed:

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Positive feedback often highlights the knowledgeable and friendly staff, including individuals like Denise, who has received praise for her exceptional customer service. Customers appreciate the dedicated assistance and expertise provided during the engagement ring selection process.

However, some negative reviews point to issues with service quality and communication, with instances of customers feeling neglected during their visits.

Best Review:
David commended the exceptional service he received when searching for a wedding band, highlighting the helpfulness of the staff and their commitment to customer satisfaction.

Worst Review:
Brooke expressed her frustration about receiving the wrong product and the resulting inconvenience, indicating a lack of satisfactory resolution from the staff.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.