Kay Jewelers, located at 7700 W Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308, offers a comprehensive range of jewelry services, specializing in creating beautiful engagement rings. With a phone number of (623) 412-3996, this store is noted for its skilled staff and dedication to customer service.

The store operates in Maricopa County and prides itself on providing personalized consultations for engagement rings, ensuring that customers find the perfect piece to symbolize their love. Reviews indicate that service can vary significantly; many customers praise the attentive and knowledgeable staff, particularly highlighting employees such as Randy and Sara for their exceptional service.

However, not all feedback is positive, as some customers have reported experiences of poor service and dissatisfaction surrounding repairs and customer service interactions.

Overall, customers have shared sentiments that primarily reflect a mix of satisfaction and disappointment regarding their experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review: Elizabeth commended the store staff for going above and beyond to assist in finding the right engagement ring and ensuring a positive shopping experience.

Worst Review: Jessica expressed frustration over a return policy issue, feeling that the store’s manager did not act professionally, ultimately leading her to choose another retailer for her engagement ring.

**Opening Hours:**
- Saturday: 10:00 AM – 9:00 PM
- Sunday: 11:00 AM – 6:00 PM
- Monday: 10:00 AM – 9:00 PM
- Tuesday: 10:00 AM – 9:00 PM
- Wednesday: 10:00 AM – 9:00 PM
- Thursday: 10:00 AM – 9:00 PM
- Friday: 10:00 AM – 9:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.