Helzberg Diamonds Glendale AZ

Helzberg Diamonds, located at 6800 N. 95th Ave, Ste 802, Glendale, AZ 85305, operates in Maricopa County and specializes in creating beautiful engagement rings and a wide array of fine jewelry. This outlet store is known for its extensive selection of diamonds, offering personalized consultations tailored to individual tastes, making it a popular choice for couples searching for the perfect engagement ring. The knowledgeable staff, including highly praised associates like "Auntie" and Cindy, are dedicated to providing exceptional customer service, making customers feel welcomed and valued throughout the selection process.

The store's operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
With a collection of approximately 156 reviews available, the sentiment towards Helzberg Diamonds appears mixed. The positive reviews, which comprise about 70%, highlight the welcoming atmosphere and positive interactions with the staff, praising their professionalism and knowledge in helping find the right engagement ring. However, about 30% of reviews reflect negative experiences, particularly focused on customer service issues, including perceived rudeness and delays in service.

Best Review:
Mary commended the store for its incredible atmosphere and friendly staff, emphasizing a wonderful experience while selecting her engagement ring, particularly appreciating the attentiveness of "Auntie" and her ability to make customers feel like family.

Worst Review:
Lisa described a frustrating experience with customer service, citing rudeness and a lack of accountability regarding her ring resizing. Despite the assurances given by the staff, her engagement ring took an extended time to be fixed, negatively impacting her overall experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Auntie, Cindy, Blake