Kay Jewelers Brass Mill Center, Waterbury, CT
Kay Jewelers, located at 495 Union Street, Suite 2156, Waterbury, CT 06706-1292, is a well-established jewelry store in New Haven County, renowned for their engagement ring creation services and customer-centric approach. With a strong selection of fine jewelry, including customization options for unique engagement rings, Kay Jewelers is committed to delivering exceptional experiences.
The store operates Monday to Saturday from 10:00 AM to 8:00 PM, Sunday from 12:00 PM to 6:00 PM. Customers can reach them at (203) 757-6601 for inquiries or to schedule a consultation. The highly trained staff, including notable associates such as Katie, Adrianna, and Leila, is frequently commended for their patient service and extensive product knowledge, making the engagement ring shopping process enjoyable and informative.
Overall Sentiment from Online Customer Reviews:
Customer feedback shows a mixed sentiment. Positive reviews highlight friendly and knowledgeable staff, particularly noting excellent service during the engagement ring selection process. However, negative reviews point to issues with customer service and inconsistent experiences, resulting in an estimated 62% positive sentiment, 23% neutral, and 15% negative.
**Highlight Reviews:**
**Best Review:** Angela praised the attentive staff for their helpfulness in finding the perfect gift, expressing satisfaction with her overall shopping experience.
**Worst Review:** Sandra expressed frustration over deceptive practices regarding ring sizing, feeling misled about the product's dimensions, and vowed not to return.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Day | Opening Hours |
|-----------|-----------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
Staff members mentioned include Katie, Adrianna, and Leila.
