Michaels Jewelers, located at 495 Union Street, Waterbury, CT 06706, is a trusted name in engagement ring creation and fine jewelry services. With over 422 reviews, this family-owned establishment has been a staple in the jewelry community, offering a combination of tradition and modern craftsmanship. The store specializes in appraisals, custom design, jewelry repair, and restoration, as well as services like ring resizing and complimentary cleaning.

Operating in New Haven County, customers frequently praise the knowledgeable staff for their attention to detail and commitment to customer satisfaction. Notably, Nick Meguerditchian serves as the store manager, leading a team that consistently receives high marks for their friendly and professional demeanor.

However, not all experiences have been positive. While many reviews highlight exceptional service and a welcoming atmosphere, some customers have reported instances of unprofessionalism from certain staff members which detracted from their overall experience.

Customer feedback rounds out the impression of Michaels Jewelers, revealing a balance of sentiment.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 80%
Neutral sentiment: 10%
Negative sentiment: 10%

Best Review: A customer noted that the service was exceptional, emphasizing the staff's knowledge and attentiveness while selecting the perfect engagement ring. This reviewer, impressed by the care taken in the process, expressed satisfaction with the overall experience and highlighted the store's quality merchandise.

Worst Review: Another customer conveyed disappointment due to an encounter with a staff member who was perceived as rude. This review highlighted the impact of negative customer service, which ultimately affected their decision to recommend the business.

**Store Hours:**
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.