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Zales Jewelers, located at 495 Union St Suite 2032, Waterbury, CT 06706, has garnered attention for its engagement ring creation and quality customer service. The store, a part of the Brass Mill Center shopping complex, is proud to offer a wide variety of diamond and precious jewelry, catering especially to those seeking that perfect engagement ring. The staff has consistently received praise for their helpfulness and professionalism, providing attentive service to customers. However, some reviews indicate that there have been issues with order processing and customer communication, highlighting mixed experiences during the engagement ring selection process.
Phone: (203) 757-5770
Operating Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 15%
Negative: 18%
Highlighting the reviews:
*Best Review:* Mackensie commended the staff for their helpfulness and noted that all purchased jewelry was clean with no defects.
*Worst Review:* Jennifer expressed extreme dissatisfaction with the service, describing the employees as rude and stating it deterred her from future purchases.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members: Not specified.
Positivity Score: 74.5%
Total Customer Feedback Reviewed: 59
Store Phone Number: (203) 757-5770
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