Kay Jewelers Cape Cod Mall, Hyannis, MA

Kay Jewelers, located at 793 Iyannough Rd., Spc. S185 A, Hyannis, MA 02601, operates in Barnstable County and is a prominent destination for those seeking to create meaningful engagement rings and other fine jewelry. The store has built a reputation over the years, providing a wide range of services including jewelry maintenance and repair, custom orders, and diamond upgrades. Customers have noted the high quality of the engagement rings and the knowledgeable service provided by staff members such as Heather and Ronda, who are often praised for their attentiveness and helpfulness during the purchasing process.

The store currently boasts an overall review count of 47, analyzed from multiple platforms.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 65%
Neutral sentiment: 25%
Negative sentiment: 10%

Positive reviews highlight the exceptional service and personalized attention provided by staff members, making it a popular choice for anyone looking to purchase engagement rings. Customers frequently praise the friendly atmosphere and the professionalism displayed during their visits. Conversely, some negative feedback points to frustrations with customer service and experiences involving product quality.

Best Review:
Christina appreciated the great quality of service and minimal wait time for ring sizing, emphasizing the excellence of her experience.

Worst Review:
Heather expressed extreme dissatisfaction due to Kay Jewelers losing her antique wedding ring and her disappointment over the lack of accountability from the staff.

**Operating Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Staff members noted: Heather, Ronda.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.