Kay Jewelers, located at 1950 E 20th St, Ste. E507, Chico, CA 95928, operates in Butte County and offers a range of services, particularly focusing on the creation of engagement rings. With a reputation as a well-established jewelry store, Kay Jewelers prides itself on providing personalized consultations for custom orders and assisting clients in selecting the perfect piece for their loved ones.

Customer reviews frequently highlight the knowledgeable and friendly staff, with particular mentions of Melanie and Eduardo offering outstanding service. Positive sentiments include experiences where clients appreciated the attention to detail in ring design and the overall shopping experience. However, some reviews reflect frustrations regarding customer service, particularly concerning delays and issues with orders, leading to a mixed atmosphere in customer satisfaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

The total number of reviews covered is 93.

Best Review:
David praised the excellent customer service provided by Eduardo, noting his attentiveness and ability to match customers with the perfect jewelry piece, resulting in a highly satisfying shopping experience.

Worst Review:
Tiffany expressed significant dissatisfaction with her experience at Kay Jewelers, highlighting miscommunication regarding her engagement ring order and the overall quality issues that left her feeling disappointed and frustrated.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Melanie
- Eduardo

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.