Kay Jewelers Coastal Grand - Myrtle Beach, Myrtle Beach SC
Kay Jewelers, located at 2000 Coastal Grand Circle, Spc. 250, Myrtle Beach, SC 29577, offers a comprehensive service for creating engagement rings, making it a notable destination in Horry County. Reputable for their extensive selection of engagement rings and fine jewelry, the store facilitates custom orders, ensuring that each piece is tailored to the customer's preferences. The knowledgeable staff, including several highly praised associates, are commended for their exceptional service, guiding customers through the selection process and assisting with engagement ring creation. Customers appreciate the attentive and friendly service provided in a welcoming environment.
However, some reviews indicate that inconsistencies in customer service can arise, with instances of communication issues reported by a few customers regarding repairs and returns. Staff members are often described as upbeat and willing to assist, which adds to the store's overall positive atmosphere, but there are also mentions of dissatisfaction with the handling of certain situations.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews indicates a mixed experience. Positive feedback accounts for approximately 70%, with 20% neutral, and 10% reflecting negative sentiments. Many customers praise the friendly staff and extensive selection, while a smaller number express concerns over service quality in specific situations.
Best Review:
Gerry, a customer, highlighted the friendly and professional assistance received from the staff when searching for wedding and engagement rings, noting the effort taken to provide exceptional service.
Worst Review:
Olivia described a frustrating experience regarding customer service, where she faced rudeness and communication failures while attempting to repair a ring, leading to considerable dissatisfaction.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
Staff Mentioned: Not specified.
