Kay Jewelers, located at 340 C B L Drive, Spc. D 6, St. Augustine, FL 32086, is a well-regarded jewelry store specializing in engagement ring creation and a variety of related services. The store operates in St. Johns County and offers an extensive range of engagement rings, wedding bands, and personalized jewelry options. Customers can expect knowledgeable staff assistance, including helpful representatives like Angelo and Savannah, who are noted for their professionalism and dedication in guiding clients through the selection and customization process.

The store also provides various services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals, enhancing their appeal as a reliable choice for customers seeking quality and personalized service.

The overall atmosphere in customer reviews is generally positive, with a significant number of satisfied shoppers expressing appreciation for the welcoming service and helpful staff. However, some negative feedback highlights concerns about customer service responsiveness and product durability, indicating that experiences can vary.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff:**
- Savannah
- Angelo

Best Review: A customer highlighted their experience with Savannah, commending her exceptional customer service while choosing engagement rings, noting that she went above and beyond to meet their needs.

Worst Review: Another customer expressed frustration with the service received during a watch battery replacement, mentioning issues with the store's handling of their watch and extended repair times.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.