KAY Jewelers, located in Dayton Mall at 2700 Miamisburg Centerville Rd, Unit 274, Dayton, OH 45459-3738, is renowned for its exceptional engagement ring creation services. The store operates in Montgomery County and is accessible to those looking for fine jewelry. Customers appreciate the knowledgeable and friendly staff, noting instances of excellent service and helpfulness during the ring selection process. The team at KAY Jewelers, including notable consultants like JT, Melody, and Kelly, is dedicated to assisting clients in finding the perfect ring that aligns with their personal style and budget.

The store’s reviews reflect a variety of experiences. Many customers highlight the attentive service, particularly in ring creation and the extensive selection available. Compliments emphasize the staff's friendliness and willingness to help, contributing to a positive atmosphere for retail therapy.

However, some reviews express dissatisfaction regarding issues like product quality and after-sales support. Certain customers reported challenges with repairs and service responsive during prolonged wait times.

Overall sentiment from online customer reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review: One customer praised the exceptional service they received from JT, noting his friendliness and how he made the shopping experience enjoyable.

Worst Review: Another customer reported a frustrating experience where their engagement ring was returned after repair with further issues, highlighting a concern with the store's maintenance service.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff Members: JT, Melody, Kelly

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.