Kay Jewelers, located at 9746 Destiny USA Drive, Syracuse, NY 13204-9741, is a notable destination for engagement ring creation and exceptional customer service. With a dedicated team focused on providing a personalized experience, customers can expect support in selecting and customizing their engagement rings. The store operates within Onondaga County and offers services such as jewelry maintenance, repairs, custom orders, and diamond upgrades.

Customers have expressed diverse sentiments about their experiences at Kay Jewelers. Notably, there are 86 reviews available, showcasing a mix of opinions.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Positive feedback highlights the knowledgeable and friendly staff, particularly praising certain associates for their helpfulness and customer-focused approach. Customers commend the efficient service and quality of jewelry available, with several mentioning specific employees by name, such as Jonathan and Bree, who made their visits enjoyable and productive.

Conversely, negative reviews primarily address issues with customer service, including unresponsive staff and long wait times for repairs, leading to frustration among some patrons. Certain customers reported experiences characterized by poor communication and dissatisfaction with the repair process.

Best Review:
Laura spoke highly of the service at Kay Jewelers, emphasizing the effectiveness of the staff and the enjoyable atmosphere while shopping for jewelry.

Worst Review:
John expressed frustration about the store being closed unexpectedly during business hours when he needed to get a watch repaired, highlighting a lack of accessibility for customers.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff members mentioned include Jonathan and Bree.