Zales Jewelers located at 2686 Destiny USA Drive, Ste. F101, Syracuse, NY 13204, operates as a leading destination for engagement ring creation and exceptional jewelry service. With a strong focus on customer satisfaction, Zales offers a wide range of services including custom engagement rings, jewelry and watch repairs, and comprehensive cleaning and inspection services.

The knowledgeable staff, including representatives like Chadd and Zachariah, are noted for their professionalism and attentiveness when assisting customers in finding the perfect piece of jewelry. However, there have been some negative experiences reported regarding customer service inconsistencies and issues with repairs.

Overall sentiment from online customer reviews:

Positive: 68%
Neutral: 18%
Negative: 14%

Positive reviews highlight the friendly and helpful service provided by the staff, with many praising the seamless engagement ring customization process. Negative reviews often cite delays in repair services and communication issues.

Best Review: A customer appreciated the knowledgeable staff, specifically mentioning Chadd for his exceptional service during the engagement ring selection process.

Worst Review: A customer expressed frustration over poor communication regarding a lost ring during repairs, feeling let down by the lack of updates.

**Operating Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Mentioned: Chadd, Zachariah

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*