Kay Jewelers Fashion Centre @ Pentagon City, Arlington, VA

Kay Jewelers, located at 1100 S Hayes St., Ste. J 11, Arlington, VA 22202, offers a comprehensive range of jewelry services, with a strong focus on engagement ring creation. The store prides itself on hand-selecting every diamond to ensure quality and beauty. Customers have noted the helpfulness and friendliness of the staff, particularly mentioning a few standout associates who enhance the shopping experience.

With 102 reviews reviewed, the store has garnered mixed reactions. While many customers appreciate the knowledgeable team and the attentive service, there are significant complaints about aggressive sales tactics and poor customer service experiences. Some reviewers have expressed dissatisfaction with the handling of orders and warranty claims.

Operating in Arlington County, this store provides various jewelry services, including custom and special orders, repair services, and financing options for customers.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

**Best Review**: A customer praised the exceptional assistance provided by Amy, highlighting her role in making the engagement ring selection process enjoyable and stress-free.

**Worst Review**: A reviewer recounted a troubling experience where their ring was lost during a repair, noting a lack of accountability and customer support from the management.

**Operating Hours**:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.