Kay Jewelers First Colony Mall Sugar Land TX
KAY Jewelers, located in First Colony Mall, serves Sugar Land, TX, offering a specialized range of jewelry services, particularly in engagement ring creation. With a reputation built over a century, this established jeweler focuses on providing personalized service and high-quality jewelry options. Among their offerings, customers can access in-depth assistance for custom designs, diamond upgrades, and reliable jewelry maintenance and repair.
Customers frequently highlight the knowledgeable and friendly staff, with individuals like Shamsha noted for their exceptional service in helping clients find the perfect engagement ring. Additionally, the store is appreciated for its welcoming atmosphere, making the ring selection process enjoyable.
However, some customers have expressed dissatisfaction with aspects of customer service, emphasizing experiences where they felt rushed or faced challenges with repairs and sizing. Despite these mixed reviews, KAY Jewelers strives to maintain high standards of quality and customer care.
The store operates in Fort Bend County and consistently opens its doors with the following hours:
| Day | Hours |
|-----------|------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
**Overall Sentiment from Online Customer Reviews:** The shop has received approximately 97 total reviews, with an overall sentiment score of 78% positive, 15% neutral, and 7% negative.
**Best Review:** A customer expressed long-term loyalty to KAY Jewelers, praising Shamsha for her attentive service and ability to help replace sentimental pieces.
**Worst Review:** Another customer criticized the store for their refusal to resize a moissanite ring, citing poor customer service and a lack of understanding regarding the qualities of the stone.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
