Zales Jewelers, located within the First Colony Mall, specializes in creating beautiful engagement rings and offers a range of jewelry services. With a wealth of experience, Zales has been recognized as a go-to destination for customers seeking quality pieces. The store provides customization options for engagement rings, allowing customers to express their unique preferences. The knowledgeable staff members, including representatives like Steven and Atoofa, are noted for their professionalism and dedication to customer care.

Address: 16535 Southwest Fwy, Ste. 640, Sugar Land, TX 77479-2321
Phone: (281) 980-6777

**Operating Hours**:

| Day | Hours |
| --------- | ----------------- |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |

Services offered include engagement ring customization, jewelry repair, cleaning, and inspections. Zales operates in Fort Bend County, emphasizing a comprehensive approach to jewelry purchasing and maintenance.

Overall Sentiment from Online Customer Reviews:
Based on a review analysis of 146 customer submissions, the overall sentiment reveals a balanced mix. Positive feedback highlights commendable service and knowledgeable staff, while some negative reviews mention inconsistent customer service experiences. The sentiment distribution is approximately 58% positive, 22% neutral, and 20% negative.

Best Review:
Amelia praised the staff for providing excellent service while helping her find wedding bands, contributing to a joyful shopping experience.

Worst Review:
Kristina expressed disappointment in the treatment received from the staff, describing the atmosphere as unwelcoming and suggesting potential customers seek alternatives like Kay's or Jared.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Steven, Atoofa