HomeStore LocatorTXSugar LandZales Jewelers - First Colony Mall
69% Score | Zales Jewelers - First Colony Mall, Sugar Land, TX

Zales Jewelers, located within the First Colony Mall, specializes in creating beautiful engagement rings and offers a range of jewelry services. With a wealth of experience, Zales has been recognized as a go-to destination for customers seeking quality pieces. The store provides customization options for engagement rings, allowing customers to express their unique preferences. The knowledgeable staff members, including representatives like Steven and Atoofa, are noted for their professionalism and dedication to customer care.

Address: 16535 Southwest Fwy, Ste. 640, Sugar Land, TX 77479-2321
Phone: (281) 980-6777

**Operating Hours**:

| Day | Hours |
| --------- | ----------------- |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |

Services offered include engagement ring customization, jewelry repair, cleaning, and inspections. Zales operates in Fort Bend County, emphasizing a comprehensive approach to jewelry purchasing and maintenance.

Overall Sentiment from Online Customer Reviews:
Based on a review analysis of 146 customer submissions, the overall sentiment reveals a balanced mix. Positive feedback highlights commendable service and knowledgeable staff, while some negative reviews mention inconsistent customer service experiences. The sentiment distribution is approximately 58% positive, 22% neutral, and 20% negative.

Best Review:
Amelia praised the staff for providing excellent service while helping her find wedding bands, contributing to a joyful shopping experience.

Worst Review:
Kristina expressed disappointment in the treatment received from the staff, describing the atmosphere as unwelcoming and suggesting potential customers seek alternatives like Kay's or Jared.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Steven, Atoofa

Positivity Score: 69%
Total Customer Feedback Reviewed: 146

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - First Colony Mall
Zales Jewelers - First Colony Mall
69%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
Google
Map data ©2024 Google
Map data ©2024 Google
Zales Jewelers - First Colony Mall
Design Your Ring with Jeweler AI
info icon

The smart, stress-free path to creating an engagement ring that’s uniquely yours

START NOW