Kay Jewelers in Flagstaff, Arizona, offers a broad range of jewelry services, with a strong focus on engagement ring creation. Situated in the Flagstaff Mall, this store is part of a well-respected national chain known for providing quality jewelry and exceptional customer service. The store's address is 4620 N. Highway 89, Ste 3, Flagstaff, AZ 86004-2416, and they can be reached at (928) 526-6088.

Operating hours are:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

The store specializes in jewelry maintenance and repair, custom and special orders, diamond upgrades, and appraisals, making it a go-to location for those seeking personalized jewelry solutions. Staff members are noted for their helpfulness and professional demeanor, although reviews reflect some inconsistency in customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

The total number of reviews reviewed amounts to 158, providing a diverse overview of customer sentiment.

Best Review:
Morgan commended the customer service, highlighting the staff’s helpfulness and expertise in resizing rings quickly and efficiently.

Worst Review:
Amy expressed disappointment with the quality of her ring, mentioning repeated issues with a diamond falling out and dissatisfaction with the customer service when addressing her concerns.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.