Kay Jewelers, located in the Golden Triangle Mall at 2201 S Interstate 35 E, Ste. S9, Denton, TX 76205-8192, is a prominent destination for engagement ring creation and a variety of jewelry services. Customers appreciate the jeweler's commitment to quality and customer satisfaction, often noting the helpfulness and professionalism of the staff, including standout team members like Kristine and Michael. The store offers a comprehensive selection of engagement rings, wedding bands, and personalized jewelry, alongside services like repairs and custom orders. Operating in Denton County, this location caters to customers with a wide range of options and knowledgeable assistance.

However, some reviews express dissatisfaction with customer service, indicating issues such as unresponsiveness and occasionally unhelpful staff interactions. Despite these concerns, many reviews highlight positive experiences and the attentive service provided by particular staff members, contributing to an overall favorable reputation.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Kristine
- Michael

Best Review:
A customer noted the exceptional service provided by Kristine, emphasizing her helpfulness with a special order and her courteous demeanor, which stood out compared to previous experiences with other store representatives.

Worst Review:
Another customer expressed frustration regarding an order for earrings, detailing issues with curbside pickup not being honored and a lack of attentiveness from staff during their visit, ultimately leading to a decision to not return to the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.