The Exchange Gold Store, located at 2416 Lillian Miller Pkwy #170, Denton, TX 76205, is a notable destination for those in search of high-quality engagement ring creation and other jewelry services. This family-owned business specializes in buying and selling precious metals, with a strong emphasis on providing top dollar for gold, silver, and broken jewelry. With over 30 years of experience in the jewelry industry, the knowledgeable staff strives to offer a friendly and informative atmosphere for customers looking to create unique engagement rings or sell unwanted items.
The store operates in Denton County and is praised for its expertise, with many reviews highlighting the professionalism and courtesy of the staff. Owners Brandon and Amber Alford emphasize customer satisfaction, ensuring a transparent process and competitive pricing. The store is appreciated for its fair evaluations and engaging service.
However, there are mixed sentiments among the reviews. While many customers commend the store for its helpful staff and fair pricing, some highlight inconsistencies in service experiences, including concerns about professionalism.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Opening Hours:
- Monday: 9 AM - 6 PM
- Tuesday: 9 AM - 6 PM
- Wednesday: 9 AM - 6 PM
- Thursday: 9 AM - 6 PM
- Friday: 9 AM - 6 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed
Staff Members:
Brandon Alford
Amber Alford
Best Review:
A customer praised the store for its efficient and friendly service during their visit, appreciating how the staff made them feel welcomed and informed while addressing all their questions.
Worst Review:
One review mentioned a disappointing experience with the evaluation process, indicating a discrepancy in the weight of gold items compared to other stores, which led to dissatisfaction.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 47
Store Phone Number: 9405916539