Zales Jewelers - Golden Triangle Mall, Denton TX
Zales Jewelers, located in the Golden Triangle Mall at 2201 I-35E, Suite P13 A, Denton, TX 76205-8192, offers a wide array of services specializing in engagement ring creation. This notable jeweler prides itself on providing excellent customer service, with a dedicated team available to assist clients in selecting the perfect piece for their significant moments. The store features custom jewelry options, including handcrafted engagement rings that can be personalized to meet individual desires.
With a total of 119 reviews, the feedback regarding Zales Jewelers reflects a varied sentiment among customers in Denton County.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%
Positive reviews frequently mention the helpfulness and professionalism of the staff, specifically highlighting individuals like Russ and Gina for their exceptional service in guiding customers through the engagement ring selection process. Many patrons express satisfaction with the quality of the jewelry and the personalized attention received.
In contrast, some negative reviews indicate issues with customer service, particularly regarding communication and wait times. Customers expressed frustration over inconsistent information and delays during their visits.
Best Review: Cody praised the attentive service provided at Zales, noting how the staff was knowledgeable and assisted him in finding the right watch, which encouraged him to return for future jewelry needs.
Worst Review: Randy expressed his disappointment, stating that he was misled about the resizing options for a ring he purchased for his mother, resulting in significant frustration over the lack of resolution.
Store Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
Staff Members Mentioned:
- Russ
- Gina
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
