Kay Jewelers, located at 700 Haywood Rd., Unit 2010 A, Greenville, SC 29607-2781, is a well-known jewelry store specializing in engagement ring creation and other fine jewelry services. Customers appreciate the wide selection of engagement rings and the personalized service provided by the knowledgeable staff. The store offers various services including jewelry maintenance, repair, custom orders, and diamond upgrades, making it a trusted choice for couples wishing to create meaningful pieces for their special moments.

In terms of customer feedback, the store has garnered a mixed response. While many customers praise the attentive and friendly service provided by associates, such as Nika and Amanda, there are also frustrations regarding customer service experiences, particularly concerning delays and communication issues.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The store operates in Greenville County and can be reached at (864) 288-1568.

**Operating Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

**Staff Members:**
Nika Durham, Amanda Ruparelia

Best Review:
A customer praised Nika for her determination and effort in locating jewelry pieces in their system, emphasizing the time she spent ensuring everything was accounted for during a recent visit that also included choosing a new engagement ring.

Worst Review:
A customer expressed disappointment over the lack of acknowledgment and poor service experienced during a visit, resulting in a negative impression of the store's overall customer service environment.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.